Shipping & Returns

At Neli Korei & Co., each candle is thoughtfully crafted in small batches to ensure quality, consistency, and care in every detail.

Processing Time

Orders are processed within 2–5 business days. During launches or high-volume periods, processing times may be slightly extended.

Shipping

Once shipped, you will receive a confirmation email with tracking details. Delivery times vary based on your location.

Returns & Exchanges

Due to the nature of our products, all sales are final.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at support@nelekoreico.com with your order number and photos. We will make it right.